ENGINEERING

MOUNTAIN VIEW, CA -- SGI (NYSE: SGI), a leader in high-performance computing and visualization solutions, announced today that its SGI Americas Customer Support Center has achieved certification under the prestigious Support Center Practices (SCP) Certification program. SGI achieved certification after an extensive audit-ranking in the top 25% of companies certified-of its support centers in Mountain View, Calif.; Eagan, Minn.; Atlanta, Ga.; and Montreal, Quebec. The SGI Customer Support Center handles calls for all SGI(TM) products, and the SCP Certification quantifies the effectiveness of that customer support based upon a stringent set of performance standards and best practices in the industry. "This certification ensures that our service organization operates at top quality and efficiency," said Gary Harmon, director, Americas Customer Support Center, SGI. "SGI customers rely on our system solutions and support for their mission-critical projects, and this certification demonstrates SGI's continued commitment to delivering world-class support." SCP Certification tests and measures customer service processes and compares them with the results of other companies in the same industry so that SGI can maintain the highest level of customer satisfaction. SCP Certification is an internationally recognized standard devised by the Service & Support Professionals Association (SSPA) and a consortium of IT companies to create a recognized quality certification for Support Centers and to provide a method of benchmarking for Support Center practices. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the SCP program. SCP Certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual recertification audits. "By passing the rigorous requirements necessary to achieve SCP Certification, SGI has made it clear they are committed to delivering world-class support to their customers," said Jerry Concannon, SCP Auditor. "During the SCP Certification audit, SGI demonstrated a clear commitment to customer satisfaction and continuous improvement." SGI joins the ranks of leading technology companies that have achieved SCP Certification. Currently more than 75 companies, representing approximately 160 support centers around the world, are participating in the SCP program. "SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies," said Bill Rose, founder and executive director of the Service & Support Professionals Association (SSPA), which contributed to the creation of the certification program. "Companies can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification." For more information visit www.sgi.com