SCIENCE

Dimension Data has announced that the Kennedy Health System is reaping significant benefits from its managed services offerings. With Dimension Data’s world-class managed services – Uptime powered by Cisco Services and Insite – the Kennedy Health System has created and maintained a high-performance, reliable network to support its mission-critical healthcare systems. The always-on network is a key factor in Kennedy’s ability to deliver excellent patient care.

The Kennedy Health System is an integrated healthcare delivery system, providing a full continuum of healthcare services, ranging from acute-care hospitals to a broad spectrum of outpatient and wellness programs. A multi-site healthcare provider in New Jersey, with more than 900 physicians on its medical staff and 4,000-plus associates, Kennedy’s mission is to enhance the health of those within its communities. To do this, Kennedy is working with Dimension Data to provide an IT network that can support myriad mission-critical applications, ranging from patient treatment, electronic health record, and back office systems. In addition, to accommodate government mandates, budget pressures and future growth, Dimension Data provides the industry knowledge and experience required to successfully plan, build and support the Kennedy Health System network on an ongoing basis.

“The impact technology can have on patient care and safety is tremendous – from enabling physicians to quickly access and evaluate radiology images while patients are waiting, to tracking medical equipment and dispensing medications. Dimension Data has helped Kennedy Health System become a great example of how the human condition can directly benefit from technology,” said Michael Archer, Kennedy’s assistant vice president of network services. “As a result of Dimension Data’s Uptime powered by Cisco Services and Insite offerings, we’ve gained peace-of-mind in knowing our network is always ready to support our staff and vital healthcare systems. We have a true collaborative partnership, in which both parties are working to keep the Kennedy network running at optimal performance for the sake of our patients.”

In line with its commitment to delivering the best patient care, the Kennedy Health System relies on Dimension Data’s Uptime powered by Cisco Services and Insite offerings to ensure its entire network is up and running smoothly – a function of utmost importance to healthcare organizations that simply can’t afford to have systems or applications unavailable for any length of time. Insite provides real-time, online network management to ensure applications, databases and infrastructure are available and operating as intended, and when combined with Uptime powered by Cisco Services provides an integrated, proactive maintenance, troubleshooting and resolution service. Kennedy gains the reassurance of knowing its network is being closely monitored and issues are being addressed before they impact service, while also liberating its own IT staff to work on core activities.

Dimension Data began working with the Kennedy Health System in 2008, implementing a wireless network that empowers Kennedy’s medical staff with mobility between patient rooms and immediate access to important patient information. Dimension Data also designed and implemented a virtualized data center for Kennedy, reducing its data center footprint and making additional improvements to support increased demand on the network. Through these projects, along with its ongoing managed services, Dimension Data is enabling the Kennedy Health System’s IT department to provide the ultra-reliable, high-performance service required to support the systems that are crucial to the healthcare staff’s ability to serve patients. In addition, Dimension Data’s managed services are helping Kennedy attract talented medical professionals who want to work at modern healthcare facilities with cutting-edge tools.