Network Equipment Technologies announced that it has completed interoperability testing of its VX Series gateway for use with the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC).

The integration of NET's VX Series gateway with CIC was designed to help contact centers and enterprises more simply and securely access existing communications devices.

NET's VX Series is a multi-function voice switch that reduces and consolidates IP PBX infrastructure for distributed networks.

CIC's standards-based, single-platform architecture, which runs a host of contact center automation and enterprise IP telephony applications -- from automatic call distribution and interactive voice response, to Web chat and unified messaging -- was designed to eliminate the cost and complexity introduced by multipoint products.

"Using our enterprise-grade VX Series gateway with session border controller, customers can securely integrate their CIC solution with both SIP and non-SIP-based networks for simplified infrastructure," said NET's chief technology officer, Kevin Isacks.

"Completion of interoperability testing between the VX Series and CIC gives our joint customers added choice and the assurance of a reliable and proven solution for accessing existing communications devices," said Interactive Intelligence chief marketing officer, Joe Staples.

NET's VX Series' "any-to-any" signaling enables connections between CIC SIP-based applications and a broad range of PSTN and IP protocols, including SS7/C7 and H.323/SIP inter-working. The VX Series also provides scalable IPSEC, SRTP & TLS encryption for VoIP communications. A single VX can provide up to 1000 simultaneous calls with call rates peaking at over 100 calls per second. The VX Series provides an ideal solution for contact center applications.