ACADEMIA
Turkcell Superonline Transforms Its Order Management and Service Fulfillment with Oracle Communications Solutions
Oracle announced that Turkcell Superonline – a subsidiary of the Turkcell group providing broadband services to Turkish consumers – has successfully deployed a converged service fulfillment suite from Oracle Communications.
To successfully compete in the dynamic Turkish broadband market, Turkcell Superonline needed the ability to quickly introduce new products and services to customers at an attractive price. To accomplish this goal, Turkcell Superonline sought to replace legacy systems plagued by operational issues, data inconsistencies and unacceptable levels of order fallout.
Turkcell Superonline worked with Oracle Communications Consulting and Oracle Partner Siemens to deploy Oracle Communications Order and Service Management and transform its order management and service fulfillment systems via Project COSMOS.
Leveraging Oracle Communications Order and Service Management solution, Turkcell Superonline can rapidly design, launch and deliver services across all applicable network technologies, and can meet its key business metrics of improving service introduction time, reducing order cycle time and lowering cost of operations.
In the current phase, Project COSMOS supports high speed broadband services with speeds of up to one gigabit per second across 10 cities in Turkey. In future phases, this platform will support newer services including VoIP and IPTV.
Now that the company’s subscriber migration is complete, its new service fulfillment suite maintains a monthly order throughput of approximately 55,000 customer orders. It also supports nearly 300,000 subscribers, 1.1 million service locations and 800,000 ports.
Since going live, Turkcell Superonline’s new fulfillment suite has:
Been able to reduce the time it takes to adapt to network changes from six weeks to less than one week
Laid the foundation through reusable configurations, to reduce offer time to market by up to 75%
Improved the operations team’s visibility to orders throughout the order to cash process and accelerated the resolution of order exceptions
